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Policy Agreement

All clients must complete and sign the policy agreement prior to their first session.






I am aware of the 24-hour cancellation policy and understand that I am responsible for full payment to On Your Mark NYC, LLC for cancellations made less than 24 hours prior to a session.

Exceptions include family emergencies and sickness. If I am genuinely sick, I will be allowed to cancel up to 4 hours prior to an appointment without being charged.





I understand that all payments must be made in full prior to or at the end of each session. Acceptable methods of payment include check, cash, credit card and transfers. No refunds are permitted for single sessions or packages.




I agree that if I arrive to an appointment with a fever and/or a potentially contagious illness, I will not receive treatment and will be charged for the session in full. To avoid this, I will let On Your Mark NYC, LLC know if I am unwell as soon as I wake up on the day of my appointment. If my appointment is in the morning and I call first thing, I will not be charged. In addition, I will be granted free cancellation up to 4 hours prior to any afternoon appointments in the event of sickness. This is to protect the health and well-being of On Your Mark NYC, LLC employees and all of our clients. This policy will be implemented strictly.





I understand that my health and other personal information obtained by On Your Mark NYC, LLC will not be distributed or disclosed in any form to anyone else without my consent.


I affirm that I have accurately provided all of the health information requested to the best of my ability and that I will notify On Your Mark NYC, LLC of important changes to my health status.

COVID-19: I agree that I will inform On Your Mark NYC, LLC immediately if I become ill and/or test positive for Covid-19 within two weeks after my session. In addition, I understand that I will not be permitted to have a session for 28 days after a positive Covid-19 test and/or illness and that I must then also provide On Your Mark NYC, LLC with evidence of a negative Covid-19 test taken within 10 days of my next appointment.




I will NOT participate in any On Your Mark NYC, LLC workouts or treatments while under the influence of alcohol and illicit drugs. I will inform staff prior to the start of a session if I am taking muscle relaxants, pain medications or anti-inflammatory medications (OTC or prescription).



I agree to participate in personal training and massage therapy with On Your Mark NYC, LLC. I understand that in-session, post-workout and post-massage soreness are not uncommon. I also understand that there are no guarantees for treatment outcomes and that the time and number of sessions needed to achieve treatment and/or fitness outcomes vary significantly and depend on many factors, including one’s health, on one’s compliance with home exercises and self care, and on the nature of a particular injury or condition.

COVID-19: I am aware that On Your Mark NYC LLC is going to great lengths to ensure the health and safetly of me, all of their clients and staff in light of Covid-19. With that said, I am also aware that there is no guarantee that I will not be exposed to Covid-19 due to my participation in On Your Mark NYC LLC sessions.  I hereby release On Your Mark NYC LLC and its employees of any liability related to Covid-19 infection that I may incur from participation in my session and presence in the facility.

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