All clients must sign this policy agreement prior to or at the beginning of their first session. These policies will go into effect once an appointment is scheduled.
I am aware of the 24-hour cancellation policy and understand that I am responsible for full payment to On Your Mark NYC, LLC for cancellations made less than 24 hours prior to a session. Exceptions include family emergencies and sickness. If I am genuinely sick, I will be allowed to cancel up to 4 hours prior to an appointment without being charged.
I understand that all payments must be made in full prior to or at the end of each session. Acceptable methods of payment include check, cash, credit card and transfers. No refunds are permitted for single sessions or packages.
Illness Upon Arrival
I agree that if I arrive to an appointment with a fever and/or a potentially contagious illness, I will not receive treatment and will be charged for the session in full. To avoid this, I will let On Your Mark NYC, LLC know if I am unwell as soon as I wake up on the day of my appointment. If my appointment is in the morning and I call first thing, I will not be charged. In addition, I will be granted free cancellation up to 4 hours prior to any afternoon appointments in the event of sickness. This is to protect the health and well-being of On Your Mark NYC, LLC employees and all of our clients. This policy will be implemented strictly.
I understand that my health and other personal information obtained by On Your Mark NYC, LLC will not be distributed or disclosed in any form to anyone else without my consent.
I affirm that I have accurately provided all of the health information requested to the best of my ability and that I will notify On Your Mark NYC, LLC of important changes to my health status.
Medications, Alcohol and Substance Use
I will NOT participate in any On Your Mark NYC, LLC workouts or treatments while under the influence of alcohol and illicit drugs. I will inform staff prior to the start of a session if I am taking muscle relaxants, pain medications or anti-inflammatory medications (OTC or prescription).
Tips / Gratuity
Please note that On Your Mark NYC, LLC does NOT accept tips. Thank you.
Consent for Care
I agree to participate in personal training and massage therapy with On Your Mark NYC, LLC. I understand that in-session, post-workout and post-massage soreness are not uncommon. I also understand that there are no guarantees for treatment outcomes and that the time and number of sessions needed to achieve treatment and/or fitness outcomes vary significantly and depend on many factors, including one’s health, on one’s compliance with home exercises and self care, and on the nature of a particular injury or condition.
I have read, understand and agree to the policies and information presented above.